What is Root Access?
A user with system root rights is authorized to make administrative settings on the server. This means making changes of all kinds. This could affect the server if he/she makes a mistake in a command or performs non-recommended tasks. This access is provided in our higher plans and is recommended for customers with knowledge in server administration.
What software do we install on the servers and why?
Our email marketing system works with two main components, an SMTP server (PMTA) and a web system to create, design, schedule your campaigns and analyze statistics of your marketing mailings. The contracted server will have the PMTA system installed, configured and updated to its latest version. The Email Marketing platform, Acelle Mail, will be installed on our state-of-the-art servers with multiple processors and high performance to handle the demands of the Acelle Mail software, completely separate from the PowerMTA server. This means that Acelle Mail does not suffer from resource theft by PowerMTA and instead you will get a smooth running mailing software.
Unlike our competitors in general, we know how Acelle Mail works completely and we know the best configuration to get the most out of the sending speed, keep it robust and stable. This also allows you to have an automatic backup of your Acelle Mail platform, which is generated week after week. You won't have to worry about a thing. We take care of everything.
How are daily mass mailings counted?
Bulk mailings are counted through the Acelle Mail platform. Each outgoing mailing is considered as a sent message. The capacity we offer, you can use it from day one. However, we always recommend you to use the email marketing guide that we enclose with the credentials of the service once it is contracted. But you are free to start sending according to your own schedule.
The capacity we offer is daily, this means that you can send a message to a different database every day if you wish. Since we do not charge for the amount of database hosted on our servers.
What is our IP Cleanup service?
Unlike other traditional Email Marketing providers, we provide our customers with dedicated IPs. This means that from day 1, only you will send through them. So no one can affect the reputation of the IPs, only you. In the event that for some reason your IP is blacklisted for SPAM. Our technical team is in charge of cleaning it. This we offer it in an unlimited way for all our plans.
What is not included in the IPs cleaning?
IP cleaning does not include domain cleaning. The client is the owner of the domain and is the one who provides the domain at the time of hiring the service. If your domain is blacklisted you must contact the blacklists and request removal. This process can take some time, for which we offer our service reconfiguration service. This service allows you to request up to 3 times per month, a service reconfiguration with a new domain you provide and new IPs from us. If you expect to receive SPAM reports, this is the extra service that could help you to manage without waiting time, your spam reports on your domain.