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FAQ
Do you still have questions before or after your purchase? Here we try to answer them all.
1.
General Questions
2.
About our services
3.
Payment Method
Do you still have questions about our service?
contact us
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1. General Questions
Do I receive full access to the server I am buying?
Yes. You will get root access from plan 3. You will receive root access to the server and access to the PowerMTA panel.
What happens if my IP is blacklisted?
Our team monitors 24/7 the IPs we deliver to our customers. Immediately an IP is blacklisted our team starts cleaning it. And it works in collaboration with our clients to find a quick solution and eliminate future reports.
Is this service 100% anonymous?
Yes. Our service is 100% anonymous. And you can register with just an email.
Will I have access to modify the PowerMTA configuration according to my needs?
Yes. Our service provides full access at all times. In addition to video tutorials on how to access your PowerPanel, how to make changes to the settings and recommendations to warm your IPs
Can I update my plan at any time?
Although our service is installed and configured on dedicated servers. At all times we allow customers to upgrade, adding IPs. And if it were necessary to perform a processor and memory update, we would perform a migration to a new server, made the respective apportionments. Our service is extremely flexible to guarantee 100% customer satisfaction.
Where are the servers that I will buy located?
Our data center is located in Istanbul, Turkey. This is our 100% independent data center. But we also offer servers in five other external data centers and not managed by us but that have provided us with service in recent years in a totally secure way. So we can assure our clients that they will not find any problem for their advertising campaigns.
2. About PowerMTA, Acelle Mail, Interspire and Mailwizz Servers
How many years of experience do you have using PowerMTA, MailWizz, Interspire, AcelleMail?
We have more than 16 years of experience managing, configuring and solving problems of hard bounces, blocking to IPs, optimizing PowerMTA servers and warm up IPs. We also have several years working with specialized software for sending mass emails, such as Interspire. With this we have helped hundreds of customers to optimize their sendings, optimize MySQL / Maria DB, in addition to creating plugins with improvements.
In recent years we have integrated to our knowledge the use of Acelle Mail and MailWizz, two quite good solutions that provide advanced options compared to the old Interspire. In both software we have provided optimization services and advice on its correct use. Our Acelle Mail servers and the Mailwizz servers we provide are licensed, 100% optimized and ready to offer you the best user experience and optimal results.
What version of PowerMTA (PMTA) is installed on the server?
The version that comes installed when you buy a PowerMTA Server is version 5.0
What version of Interspire is installed on the server?
The version that comes installed when you buy an Interspire Server is version 6.2.1
What version of MailWizz is installed on the server?
The version that comes installed when you buy an MailWizz Server is version 1.9.31
What version of Acelle Mail is installed on the server?
The version that comes installed when you buy an Acelle Mail Server is version 4.0
If I don't want to buy a server with you and I just want you to install PowerMTA on my server, is this possible?
Yes, this is totally possible. It is one of our service. It is the Installation service. So yes, we can install PowerMTA 5.0 on your server and configure your IPS, RDNS, DMARC, DKIM, SPF. And even if you want we can warm up your IPs. This is an optional service.
If I don't want to buy a server with you and I just want you to install Acelle/Interspire/MailWizz on my server, is this possible?
Yes, this is totally possible. It is one of our service. It is the Installation service. So yes, we can install Acelle Mail 4.0, Interspire 6.2.1 or MailWizz 1.9.31 on your server. We offer a multiple optional services like configure your IPS, RDNS, DMARC, DKIM, SPF. And even if you want we can warm up your IPs. Those are optional services.
3. Payment Method
Do you accept Paypal payments?
Yes. We accept payments through PayPal.
Do you accept payments through Bitcoin and Altcoins?
Yes. We accept payments via Bitcoin, Ethereum, Bitcoin Cash, Litecoin, EOS, Cardano, Monero, IOTA, Ripple and Stellar.
