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Client Onboarding Guide

Client Onboarding

From signed agreement to first production send. Follow this guide in order.

Onboarding Guide
Overview & Checklist1. Getting Started2. SMTP Configuration3. DNS & Authentication4. IP Warming Protocol

Welcome to Cloud Server for Email

This guide covers everything from your first login to your first production campaign. Typical onboarding takes 2-4 weeks. Most of that time is IP warming — building your sender reputation before ramping to full volume. Your account manager is available throughout.

Onboarding Checklist

1Account setup (Day 1)

2SMTP configuration (Days 1-3)

3DNS & authentication (Days 1-5)

4IP warming (Weeks 1-4)

Need help?

Your account manager is your primary contact throughout onboarding. For urgent technical issues, use the priority support channel in your welcome email.

Contact support