Onboarding Process

From agreement to first campaign: the complete timeline

The Cloud Server for Email onboarding process takes 5–10 business days from agreement signing to first campaign capability. This page documents every step, who is responsible, and what to expect at each stage.

Onboarding Timeline

What You Need to Provide

• Sending domain(s) — use a subdomain (mail.yourdomain.com), not your primary domain
• Access to your DNS provider to add SPF, DKIM, DMARC, and CNAME records
• Subscriber list CSV with engagement data (last open/click dates)
• Bounce server email and IMAP credentials
• Preferred tracking domain (e.g., track.yourdomain.com)

DNS Records We Will Provide

# SPF — add to your sending domain
@ IN TXT "v=spf1 ip4:YOUR.IP ip4:YOUR.IP2 ~all"

# DKIM — add at mail._domainkey.yourdomain.com
mail._domainkey IN TXT "v=DKIM1; k=rsa; p=[your public key]"

# DMARC — add at _dmarc.yourdomain.com
_dmarc IN TXT "v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com; fo=1"

# Tracking CNAME — for click/open tracking
track IN CNAME track.cloudserverforemail.com.

First Warming Campaign